DEPOSIT AND PAYMENT IN FULL
Once we have received a deposit of at least 50% of the total price (including taxes) for the offer you have approved, we can confirm the booking.
The balance is due no later than 7 days before departure, in some cases 14 days before departure (depending on the logistics and the yacht).
If you prefer to be on the safe side and pay the balance at boarding, please pay in cash in Thai Baht. Foreign currencies only by prior arrangement.
CANCELLATION BY DEEP BLUE (samui-yacht.com)
- If it is not possible to safely complete the booked tour due to a technical problem or dangerous weather conditions (predicted by the Marine Department Thailand), we will offer you an alternative date or a full refund of all amounts paid.
CANCELLATIONS BY CUSTOMER
The purpose of the deposit is to ensure that both parties consider the booking to be binding.
Therefore, in the event of a unilateral termination of the contract (cancellation) by the customer, not in all cases a refund of the deposit is possible. This depends in particular on the booking lead times and the possibility of compensating for the loss through new bookings:
Speedboat:
- Cancellation up to 1 month before departure: full refund *
- Cancellation up to 3 days before departure: 25% refund *
Motor Yacht / Sailing Yacht / Power Catamaran:
- Cancellation up to 3 months before departure: full refund *
- Cancellation up to 1 month before departure: 25% refund *
(less all payments for booked third-party services)
Party boat / Super Yacht:
- A refund of payments for Party-Boat and Super Yacht rental is generally not possible, as a loss of sales cannot be compensated for within several weeks under normal conditions.
- Payments for booked services from third-party providers**:
- Cancellation up to 3 months before departure: full refund
- Cancellation up to 1 month before departure: 25% refund
Travel cancellation insurance
Since extraordinary incidents of force majeure (such events include, for example, personal illness or pandemic, closure of borders or airports, war or riots, etc.) can make a cancellation unavoidable, but have the same effect as a normal cancellation, we recommend taking out travel cancellation insurance. Or check whether third-party services are covered by the cancellation insurance that is already included in your flight ticket.
Since we issue official invoices, recognition has never been a problem.
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* Refunds include taxes, less any payment fees (Creditcard, Paypal etc.)
** Third-party services may include DJs, taxi, catering, decoration, etc.
The information on our website samui-yacht.com is decisive for the classification of the affected yacht.
